Login AIAgentic support for an online store
An AI agent picks up inquiries from chat and email, clarifies details, places orders and pushes them to the CRM. Operators step in only for edge cases.
Key metrics
Inquiries per month
Orders without an operator, %
Operator hours saved per day
Why it matters
Manual support does not scale
Every order increase means hiring more operators, while response time grows at peak hours – customers switch to stores that reply instantly.
Mistakes keep repeating
The same operator errors in prices, stock and delivery times lead to returns and negative reviews that everyone can see.
What we did
An agent in chat and email
The AI agent picks up inquiries from the site chat, messengers and email, clarifies details and replies in the brand's tone.
Orders without an operator
A CRM integration: the agent places orders, updates statuses and prepares documents. Operators step in only for edge cases.
Quality control
Every conversation passes an automatic tone check, and disputes are escalated to a human with the full dialogue context.
Implementation metrics
Who it is for
High-volume stores
Online stores and marketplaces where operators spend most of their time on repetitive questions.
Omnichannel support
Companies that need one tone and fast replies across chat, messengers and email.
Growth without hiring
Businesses preparing for a seasonal spike without expanding the support team.
What this case is built on
Delivered Services
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