Comment sentiment scoring

We collected comments from social media and marketplaces, calibrated sentiment with a threshold, and added manual sampling. The dashboard showed the honest negativity share.

Results

Key metrics

82%Accuracy on a held-out sample

−68%False positives

20 min/weekManual review

What this case is built on

Delivered Services

Natural language processing systems
We extract meaning from text: sentiment, entities, classification, and summarization.
Information Monitoring
Parsing, price, competitor, and mention monitoring – the right data at the right time.

Solutions Used

Solution

Reputation Management

Review and mention monitoring, smart responses, negative-feedback handling, and growing brand trust.

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